TVA provides regulatory oversight for Jellico Utilities Electric Rates and Service Practice Policies. By working cooperatively, TVA and Jellico Utilities have adopted a complaint resolution process to assist customers in resolving billing disputes and other electric service related issues. In the event such a dispute or issue arises, the customer is expected to first work in concert with Jellico Utilities’ Customer Service Department in a good faith effort to seek fair and equitable resolution of the matter. However, if the customer has an unresolved electric service issue or complaint and they wish to appeal Jellico Utilities’ decision, they can do so through TVA’s Complaint Resolution Process. For further information Customers can visit www.tva.com/complaintresolution, email firstname.lastname@example.org, or call the TVA Regulatory hotline at 1-888-289-8409.